Back Ordered Products
If your order includes an out-of-stock product, we will notify you with an estimated time of delay and you will be given an opportunity to cancel any outstanding back orders with us. For orders that contain items that are out-of-stock, the entire order will be held and shipped complete as soon as our stock has been replenished.
Special Order Products
These items are normally not stocked in our warehouse but can be ordered in. Shipping dates are unknown for these items, but expect 2 to 4 weeks for delivery. If your order includes a special-order-product, we will notify you and you will be given an opportunity to to decide if you would like to wait for the item(s) to be ordered in. For orders that contain a special-order item(s), the entire order will be held and shipped complete as soon as the item(s) arrive at our warehouse. Special-order-products must be paid for in advance.
If you would like the in-stock item(s) shipped right away and the out-of-stock item(s) or special order item(s) shipped later (Additional shipping charges may apply) please let us know by responding to our email notification or by telephone at 604-854-5968 or toll free at 1-800-901-0088. Please include your order number.